How Citation Intelligence collects, uses, and protects your information.
Citation Intelligence is an Answer Engine Optimization (AEO) agency that provides AI citation engineering services for high-ticket businesses. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at citationintelligence.com or engage our services.
If you have questions or concerns about this policy, contact us at hello@citationintelligence.com.
We collect information you voluntarily provide when you fill out our contact form, request a citation audit, or communicate with us via email. This includes your name, email address, phone number, company name, job title, website URL, and details about your business that you choose to share.
We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of your visit, time spent on pages, and other diagnostic data. This information is collected through cookies and similar tracking technologies.
We do not collect sensitive personal information such as Social Security numbers, financial account numbers, health information, biometric data, precise geolocation data, racial or ethnic origin, religious beliefs, sexual orientation, or citizenship or immigration status.
We use your personal information for the following purposes: to respond to your inquiries and provide customer support; to deliver our citation audit and AEO services; to send you information about our services that you have requested; to improve our website and user experience; to analyze website usage patterns and optimize our content; and to comply with applicable legal obligations.
We do not sell, rent, or trade your personal information to third parties. We do not share your personal information for cross-context behavioral advertising.
We may share your information with third-party service providers who assist us in operating our website and delivering our services. These categories of third parties include: website hosting providers, analytics services (such as Google Analytics), email delivery services, customer relationship management (CRM) platforms, and payment processors.
These service providers are contractually obligated to use your personal information only as necessary to provide services to us and are required to maintain the confidentiality and security of your data.
Our website uses cookies and similar tracking technologies to collect and store certain information. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy at citationintelligence.com/cookies.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and inquiry data are retained for up to 24 months after your last interaction with us. Website analytics data is retained in aggregated, anonymized form. Client engagement data is retained for the duration of the engagement plus 36 months, or as required by applicable law.
Depending on your location, you may have the following rights regarding your personal information: the right to know what personal information we collect, use, and disclose about you; the right to request deletion of your personal information; the right to correct inaccurate personal information; the right to opt out of the sale or sharing of your personal information (we do not sell your data, but you may exercise this right at any time); the right to limit the use of sensitive personal information (we do not collect sensitive personal information); and the right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, contact us at hello@citationintelligence.com or submit a request through our contact form at citationintelligence.com/contact. We will respond to verifiable consumer requests within 45 days.
Citation Intelligence does not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes. If you wish to exercise your right to opt out, you may contact us at hello@citationintelligence.com.
Our website respects Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we will treat it as a valid opt-out request for the sale or sharing of personal information under applicable state laws. We also honor Do Not Track browser signals where required by applicable law.
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at hello@citationintelligence.com.
Our website and services are operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our website, you consent to the transfer of your information to the United States.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy. We will update this policy at least once every 12 months.
If you have questions about this privacy policy, wish to exercise your privacy rights, or have a complaint about our data practices, you may contact us at: Citation Intelligence, Email: hello@citationintelligence.com, Web: citationintelligence.com/contact.